LAST UPDATED: APRIL 20, 2019
"Personal information" is information about an identifiable individual. Personal information does not include information that is anonymous or aggregated or is no longer identifiable to a specific person.
Lunar also receive provides aggregated information about the use of our Site or Services to our loyalty program and redemption partners (collectively, our "Partners"). What types of analytics our Partners perform on the aggregate data is outside the scope of this agreement.
Our Site and Services are not intended for individuals under the age of majority. We do not knowingly collect personal information from such individuals.
We may collect the following categories of personal information in connection with your use of our Site and Services, including but not limited to:
We use your personal information for the purposes of:
In order to allow you to use our Site or Services, we may be required to verify your identity. To do so and with your consent, we may, directly or through third parties, use information you provide and verify it against third party databases or through other sources. We may use your information to verify your identity in the event you contact us for assistance with the Site or Services. We may also use your information to pre-fill form fields on the Services for your convenience.
When you use the mobile application or mobile versions of our Site, we may collect the unique device identifier assigned to that device by phone makers, carriers, or makers of the operating system (the "Device ID"). Device IDs allow app developers, advertisers, and others to uniquely identify your device for purposes of storing application preferences and other data.
We may use your Device ID to contact you directly through push notifications. Additionally, we may use Device IDs to monitor suspicious activity. For example, if we detect that a single account on a Site is being accessed from multiple devices, as determined by tracking the Device IDs that access an account, we may contact the user to ensure that such access has been authorized by the user.
Information we process may be transferred to, stored, and processed in, the United States, Canada, or any other country in which Lunar or its affiliates, subsidiaries, or service providers maintain operations. By using and providing information to us through the Site and Services, you agree and consent to the transfer, storage, and processing of your information to any such country in order to provide the Site and Services.
We may share aggregate transaction, purchase, demographic or behavioural information regarding your use of our Sites or Services. Your personal information will never be shown directly to our Partners, affiliates or subsidiaries, but rather aggregated or summarized with other users of our Sites or Services.
We may share your personal information with our affiliates and subsidiaries for the purposes of providing the Services. In connection with the delivery to you of any Lunar Rewards that you may redeem, we may share some of your personal information with third parties in order to process the transaction you have requested.
We may share your personal information with third party service providers to enable them to assist in fulfilling the requests you make or the transactions you conduct via the Site, including the operation of certain Site functions and the Services. Third parties acting on our behalf that are given access to your personal information are contractually obligated to abide by our privacy practices.
Lunar and its service providers, may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required or permitted by applicable Canadian or other law. We may also disclose personal information where necessary for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspect loss or harm to persons or property.
We may transfer any information we have about you as an asset in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Lunar or as part of a corporate reorganization or sale or other change in corporate control.
We take the security of your personal information seriously. We use technical, physical and administrative safeguards, such as, but not limited to, authentication procedures to maintain the security of your personal information. Unfortunately, no collection or transmission of information over the Internet or other publicly accessible communications networks can be guaranteed to be 100% secure, and therefore, we cannot warrant the security of any such information.
Your online access may be protected with a password you select. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication (such as letters, phone calls or email messages).
We have personal information retention processes designed to retain personal information of our customers for no longer than necessary for the purposes stated above or to otherwise meet legal requirements.
You have the option of receiving periodic Site or Services related alerts, weekly summaries, notifications, newsletters, promotions, or other information via email. You may choose to sign-up or stop receiving alerts, summaries, newsletters and promotions by indicating your preference in your account profile or settings. You may also follow the unsubscribe instructions in the email you receive. Please note that certain Service-related messages that we send are necessary for the proper functioning and use of the Services and you may not have the ability to opt-out of those messages.
To help operate the Site, enhance you experience, and collect information about online activity, we may place small data files on your computer or other device. These data files may be in the form of cookies, pixel tags, local shared objects, or other similar technologies. Cookies and similar technologies enable us to personalize our Site and Services for you. These technologies allow us to store and manage your preferences and settings, measure and analyze how you use our Site and effectiveness of our communications, offer targeted products, programs and services, and help us improve our products, services, and security. Information collected includes internet protocol address, operating system, browser specifics of your device, device characteristics, user ID, and specifics regarding your interactions with (i.e., the path you take through) our Site and Services.
Most browsers provide you with the ability to block, delete, or disable these technologies. If you choose to reject cookies or similar technologies, some Services may not be available or some functionality may be limited or unavailable. Please review your browser manufacturer’s help pages for assistance with changing your settings.
You have the right to access, update, and correct inaccuracies in your personal information in our custody and control, subject to certain exceptions prescribed by law.
You may request access, updating and corrections of inaccuracies in other personal information we have in our custody or control by emailing us at the contact information set out below. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.